The closure of the East Finchley Crown Post Office and moving some postal services to a local shop with access via steps and a lift for wheelchairs will lead to:
Longer waiting times, fewer jobs, and significantly worse access for people in wheelchairs, and parents with buggies.
So please sign our petition to stop the closure of this important local hub.
It has great access for the elderly, wheelchairs and buggies, and it’s an integral part of our ‘Village’ high rd. East Finchley is lucky to still boast a really friendly and individual shopping street, but already it is so hard for the local shops with the parking restrictions. Barnet need to support its communities and realise what fantastic raw materials it already has. Please Don’t cut! Cultivate!
Peak time queues build even with more than one staff member on duty at the counter. Even now the staff either can’t or won’t deliver against the customer need and are seemingly unaware or don’t care that customers have to wait up to 30 mins to be served. One paced would be a general description of their service.
Now imagine this scenario in a standard shop where the main business of the shop will be still be going on and will be the main interest of the owners, the queue will have to snake between the fixtures, after having negotiated the steps up into the shop and the likelihood of only one member of staff serving. What about buggies? What about disabled access? What about congestion around the entrance when the wheelchair lift is being used?
Has anyone at the post office carried out any joined up thinking? Do they not contextualise this proposal in the context of what is already going on in the local retail environment. Do they liaise with Barnet Council and vice versa? I doubt it. All in all not clever and not customer focussed and an example of why the post office counters business has no flair, seemingly no financial success, no customer focus and why it has to resort to this sort of stupid decision in an effort to help it survive. If Post Office counters really want to survive then must not disenfranchise their customers.
The offer to postpone the closure is a nonsense. They clearly plan to do it at some point they just want to muddy the water by appearing to listen to valid objections. Frankly all the objections to closure are blindingly obvious and should have been foreseen by them and the closure discounted.
They should revisit the viability of the current premises. Rationalise it, train the staff to be more efficient and customer focussed and generally wake up to the fact that a business’s success is more than just delivering a service at the cheapest price.