Labour demand answers on failed library IT system

Barnet Labour’s Libraries spokesperson, Cllr Anne Hutton has criticised the Council's handling of IT services, after the library services' core ‘Vubis’ system crashed last week during an update taking other systems offline as well.

Cllr Hutton said:

"Many library services have been unavailable to the public for over a week now, including the on-line catalogue and the e-library and children can’t access the computers.  Many cannot renew books with the result that the council is losing up to £200 a day in fines.

“This is totally unacceptable, given that the Barnet Tories want to leave our libraries unstaffed and rely on this technology to prop up the service, it beggars belief that the system would collapse like this. It shows that the council must rethink their plans.”


Labour Spokesperson for Performance & Contract Management Cllr Geof Cooke added:

"This is another failure of Capita’s management of the IT service. When the contract was in negotiation and being scrutinised we were promised only the best systems, and told that Capita were the best in the world at delivering IT. Well this shows those promises to be completely hollow.

“We need to know how this happened, why there was no back-up system, when it will finally be resolved, how much money has been lost and who will be paying for it. As the core system has been corrupted we need to know what data loss has occurred, and we need to be clear that security has not been breached and there are no data protection issues. We have asked for an urgent briefing on these issues."

Ends.

For more information contact:

Cllr Anne Hutton: cllr.a.hutton@barnet.gov.uk

Cllr Geof Cooke: cllr.g.cooke@barnet.gov.uk

To contact the Barnet Labour Group: 020 8359 2568

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