Capita contract review: Labour evidence session on Wed 2 March

Labour councillors will be holding their first public evidence session on the performance of the Capita Customer and Support Group contract on Wednesday 2 March at 7pm at 79 The Burroughs, NW4 4AX. The Labour group has decided to hold these public evidence sessions after Conservative Barnet Council refused to hold in public working group meetings to review the ten year £320 million Capita contract that runs customer care and back-office services.

The session will be hearing evidence from Keith Nason, Secretary of Barnet National Union of Teachers, Mary Goodson, Barnet GMB Convenor and John Dix (aka Mr Reasonable) who writes a blog about value for money in Barnet Council services.

All members of the public are welcome to come and listen to the evidence. The Labour group would also like to invite any members of the public to speak who would like to share their experience of any of the following Capita-run council services: Customer Services, council tax collection, housing benefit, IT, HR, finance, procurement or estates. If you would like to give evidence or speak at the meeting about any of these council services please let us know by booking a 3 minutes slot here.

If you would like to give evidence or make any comments about the Capita run-services in writing or confidentially please email us at  

Labour’s Performance and Contract Management Spokesperson, Cllr Geof Cooke said: “This ten year contract for customer and back office services is costing the council tax payer hundreds of millions of pounds, and therefore residents should be actively involved in reviewing whether it is operating well and fit for purpose.

“We would like to encourage as many people as possible to let us know what they think about Capita’s performance so we can feed these comments in to the council’s review process.” 



1.      Details of the council’s formal Capita CSG contract review process can be found here:

2.      For more information about the council’s working group meetings being held in secret see:

For more information contact Cllr Geof Cooke:

To contact the Barnet Labour Group: 020 8359 2568

Donate Volunteer Campaigns


get updates